Frequently Asked Questions

A managed service provider as a company that delivers network, application, system, and e-management services across a network to multiple enterprises. These providers remotely manage servers, firewalls, Exchange servers, routers/switches, and active directory servers.

In break-fix IT services, users call tech support only when something breaks. The service is usually charged on an hourly basis. This type of service can work if your company already has an IT department or the company only has a few people. However, waiting for computers, servers, and networking devices to fail before getting help can result in extended downtime and unpredictable costs. The technician would have to spend time getting familiarized with your systems before they can start repairs. Also, the longer downtime period can result in idle employees, inability to service customers, and possibly losing customer relationships. With this type of service, Tech Group will ask you to purchase an hourly package before we start work. The packages are sold in sets of 10, 20, 50, and 100 hours.

With managed IT services, IT support makes sure your systems are maintained by managing patches, security, and backup. The service is usually charged with an ongoing monthly flat fee. If any issues crop up, our technicians will work to resolve them before they disrupt employee and client services. This type of preventative service is necessary for making sure your business does not experience an outage that can threaten its livelihood. Plus, the monthly flat fee makes it easier for your accounting department to budget technology expenses.

Generally, the type of tasks that fall out of the scope of a managed IT services contract usually involve an unusual increase in work hours and labor. For these services, Tech Group will send you a new PO request before our technicians can get started.

Out of scope items typically include:

• Major installations
• Hardware and software costs
• Major upgrades
• Physical printer repair beyond jams or cleaning issues
• Third-party service costs
• Large projects such as office moves
• Servicing failures due to natural disasters, power outages, building modifications, and other adverse environmental factors.

Yes, we can provide your business hourly IT services for occasional tasks and projects. We will ask you to purchase an hourly package before our technicians can start working. The packages are sold in sets of 10, 20, 50, and 100 hours. The hourly packages are refundable and do not expire.

Tech Group services are designed for Small businesses all the way to large Enterprise clients and are priced based on the size of your network. We provide you with one flat monthly fee, and in turn, we become your complete IT department. Because our prices are based on the size of your network, you can rest assured that you don’t have to pay huge monthly fees for services you don’t use. Our service plans are designed for organizations with 5-300 employees. We will happily provide you with a price quote. Call us at (305) 698 - 0032 or fill out our online form on the contact page.

Even if your network is currently working fine, it’s important to consider the benefits of partnering with a well-established IT service provider. With an IT service provider, you have access to a team of experts who can help you identify potential issues before they become major problems while providing ongoing support and maintenance. Your IT service provider will also help you implement security measures to protect your business from cyber threats and keep your data safe. By proactively managing your IT, you can avoid costly downtime and disruptions to your business.

Cybersecurity refers to the protection of computer systems and networks from digital attacks and threats. Such protection is incredibly important for modern businesses who rely on these systems and networks to store, transmit, and process sensitive information. Without proper cybersecurity measures in place, cyber criminals can gain access to this information and use it for malicious purposes, resulting in serious consequences for businesses including financial losses, damage to reputation, and legal repercussions.

The cloud is a network of computer servers that are accessed and managed over the internet, rather than being stored in a physical location. Cloud servers can be used to store, process, and manage data, applications, and other resources for your business.

Cloud servers offer unmatched scalability and flexibility, allowing your business to increase or decrease your server capacity as needed — saving you money on IT costs and managing physical servers. Managed by your trusted IT solutions provider, cloud servers offer improved security and easy back ups, ensuring that your data is safe and secure.

With Tech Group’s portfolio of services, your infrastructure is being monitored 24/7. We immediately know when there is a problem and begin working on resolving it. We initially try to fix that problem remotely so that your server is online as soon as possible. If we cannot resolve this problem remotely, we call your company’s designated emergency contact before your office opens. Your field engineer is then dispatched to your office and fixes the problem before your employees begin working that day. This is a great example of how Tech Group can save your company time and money by minimizing or eliminating downtime of your IT systems.

No. The only requirement is that your computers or servers be running a supported Microsoft Operating System.